|
Rental Procedure
Believe it or not, renting from us is a no-frills,
hassle-free 4–Steps
process.
Step
1 –
Pick
the first book from any of the book categories.
Step
2 – Pick
a second book from any of the book categories.
Step
3 – Pick a third book and/or proceed to Check Out.
Step
4 – Enter your particulars and choose a preferred delivery
timing.
Frequently Asked Questions (FAQs)
Q1 : Do I need to provide credit card information?
Ans: Bookcraves uses a Cash On Delivery payment
scheme. Hence no credit card details
are required. Customers however are
advised to have the exact change ready.
Q2 : Are there any delivery or collection charges?
Ans: There are no charges for delivery or collection (before 6pm).
These are provided as complimentary
services by Bookcraves. However should
there be any re-deliveries or missed collections,
a $5 transportation charge will be
imposed for such additional trips.
Q3 : How can I return my books when they are
due?
Ans: Before your due date, kindly contact us through email and we
will arrange for your book
collection.
Q4 : If I wanted to rent new books but at the same time have
existing books to
return, what should I
do?
Ans: Proceed as per normal to select your desired books. We will do
a one on one exchange
when we deliver your next book order
selection.
Q5 : Can I rent more than 3 books?
Ans: Each customer is only entitled to rent up to 3 books at any one
time.
Q6 : I can't finish my books on time, how can
I extend the rental period?
Ans: Let us know in advance through email, which are the books you
would like to extend and for how long.
Extension charges are at 50¢ a day
regardless of the number of books.
Q7 : How is the rental period calculated?
Ans: Rental period starts on the day that the books are delivered
to you. For a 2 books rental,
we offer a 5 weeks rental period.
For 3 books, it is 6 weeks.
Q8 : There's no one at home during the day and
I do not want to pay the additional $1
charge for my night time
delivery or collection. What other options are there?
Ans: You can arrange with us to deliver or collect your books from
your working place or an alternative
address where someone is available
during office hours.
Rental
Terms & Conditions
|
1. Customers below the age of 18 are required to seek parental
consent before placing an order.
2. Our minimum rental quantity is two (2) books. Customers
are allowed to rent up to a maximum of three (3) books per
order.
3. While every effort will be made to ensure that the books
delivered are in good reading condition, customers are advised to
check the condition of the books upon delivery and to inform us
on any damages found.
4. It is the responsibility of the Customer to maintain the
rented books in good physical condition during the period of rental
for the benefit of other subsequent readers. The Customer’s liability
for any damages to the books commences immediately upon acknowledging
receipt at the point of delivery.
Liability for damages brought to our attention within 24
hours from date and time of delivery will be assessed on a case-by-case
basis.
5. Our payment term is cash-on-delivery. Customers are advised
to have the exact cash amount ready for payment at the point of
delivery.
6. An additional $5 transportation charge will be impose for
any re-deliveries or missed collections.
7. Customers are to note that any deliveries OR Collections arrange
after 6pm will incur an additional $1 charge
8. Customers are encouraged to keep their contact information
with us up-to-date and to inform us of any changes via e-mail.
9. In the event that book collection arrangements are not possible
by the due date and the Customer was found unreachable, overdue
charges will apply accordingly. If the Customer is still unreachable
one week after the due date, the Customer will be considered as
being defaulted on the rental and appropriate actions will be taken
against him/her.
10. Overdue charges are at $1 per day commencing on the day immediately
following the stated due date.
Please let us know in advance should any delays be expected
to enable us to offer a grace period for the return of the rented
books.
11. The $2 discount voucher, as part of the current rental offer
must be used by the indicated due date or upon the collection of
the books for the current rental, whichever is earlier.
12.
The $2 discount voucher cannot be used in conjunction with
other vouchers/ offers/ promotions. The voucher is strictly
non-transferable.
13.
For pricing information, please refer to our Pricing
page.
14.
Read about our stand
on your Privacy.
|
BookCraves
reserves the right to amend or alter any terms and conditions without
prior notice.
|
||